Collections Officer

  • Join an emerging, fast-growing company in the contingency collections markets
  • Are you an empathetic negotiator who is currently going unnoticed?
  • Base + Super + Comms + 15 mins from CBD


The Client

We are excited to represent a rapidly growing and community-minded business that specialises in all areas of debt recovery, debt collection and legal recovery and you can be a part of their ever-expanding story.

They take pride in their ethical practices, strong compliance focus, emphasis on customer service and commitment to clients that all processes are integrated and focussed.

Being part of a fast growing and agile company that genuinely cares for their employees means you will reap the rewards of a highly supportive, fantastically inclusive but diverse culture.

The Role

If you are a mature self-aware individual with a “can do” attitude, able to manage your emotions under sometimes difficult circumstances and love a challenge, then you will be a great fit for this opportunity.

Professional collections are a rewarding career for those who can demonstrate empathy and have patience, a customer-focussed attitude, work well within a team and have strong attention to detail.

You will use your superpowers of negotiation and influence to create positive outcomes for customers in a business that genuinely cares about people, the training of its staff, procedure, compliance, and growth.

We would like to hear from you if you have any experience in debt collection and are looking for a rewarding career path with an emerging and exciting business.

Responsibilities

  • Action accounts in a timely manner, effectively manage your own work queue and alert managers when this grows to a point where it is regularly unable to be cleared daily.
  • Consistently work towards financial targets while demonstrating compliance.
  • Negotiate, implement, and monitor payment arrangements.
  • Identify hardship language and potentially vulnerable customers and take steps to implement appropriate arrangements.
  • Record and action any complaints and demonstrate an ability to identify potential customer complaint triggers and address them immediately and effectively.
  • Conduct skip tracing to locate
  • Liaise with and provide instructions to external agents for field calls.
  • Identify and contact third parties to discuss and resolve claims and recovery of damages or accounts to be considered for legal action.
  • Provide guidance and support to clients on recovery of accounts.
  • Seek instructions from clients when required to action accounts (entering arrangements, quantum, and liability cases, closing file, or issuing proceedings).
  • Provide reports to clients and managers and identify accounts requiring attention or review with Head of Collections/Business Performance Manager.
  • Ensure compliance with internal policies, procedures, and work instructions.
  • Maintain security and confidentiality of all personal and corporate information.
  • Perform other duties, consistent with skills and experience, as directed by managers.

Experience

  • Proven experience as a debt collector or collections officer.
  • Experience working within a collections portfolio and a thorough understanding of collections business operations, different types of services and its products.
  • Already have or be able to obtain a Commercial & Private Inquiry Agents Licence.
  • Certificate III in Financial Services (Mercantile Agent) or willingness to obtain this qualification. (desirable)
  • Familiarity or comprehensive knowledge of relevant industry codes, particularly the General Insurance Code of Practice 2020 and ASIC/ACCC Debt Collection Guideline: For Collectors and Creditors.
  • High level negotiation skills, including demonstration of rapport building, problem solving, persuasion, cooperation, and compassion.
  • Excellent verbal and written communication skills and an ability to engage as an active listener.
  • Experience in working with targets and to tight deadlines.
  • Familiarity with virtual phone software, call centre applications and software, online chat, call recording software and document management systems.
  • Proficiency in MS Office products including Outlook, SharePoint, Teams, Word, Excel, and PowerPoint.

Remuneration and Benefits

You will be rewarded with an attractive remuneration package commensurate with your experience and they will invest in your future with passionate senior mentorship, training, and a broader spectrum of career development opportunities.

With offices in Newcastle and Sydney (Hurstville – 15 mins from the CBD), they boast highly convenient locations that have excellent amenities and good accessibility by road and public transportation links.

Their offices provide a collaborative working space which helps to build a great culture, embraces true flexible working, and enables everyone to achieve the right work-life balance.

All applicants must have the right to live and work in Australia.

Please note: Police checks will be performed for successful candidates.

If this sparks your interest and aligns to your skills, we would like to know more about you – please apply via the link.

For further information about this exciting opportunity apply directly at
www.theprojectdiary.com
or apply here on Seek for a confidential chat.